Services
Implementation
We take a partnership strategy approach to implementing your software solution. With Project Management Experts, we tailor an implementation plan to meet your timeline. The system is designed for rapid deployment with minimal stress on your company resources and interruption to your daily processes.
- Integration with 3rd party software
- Equipment Interfacing
- Validation package prevents cost overruns. – 100% of our clients use Novatek’s IQ/OQ Validation Test Scripts
- Complete Training- 3 step: detailed demonstration, hands-on exercises, and evaluation
- Exceptional Customer Support
Integration
Novatek’s strong Software Engineering team ensures that your integration requirements will be met. Our long history of successful integrations provides a seamless fit to instrumentation and software systems. Our experience includes:
- Laboratory Instrumentation
- Manufacturing monitoring Instrumentation
- Third party software such as SAP, Oracle and other LIMS system
Validation
Pharmaceutical and related companies must comply with strict regulatory guidelines. Novatek’s validation specialists work with the customer to perform a gap analysis, and execute the IQ/OQ validation onsite to ensure the system’s functionality. All of the required documentation is provided to assure regulatory compliance.
Consulting
Novatek offers an array of consulting services to complement our business ready software solutions. Our services are meant to enhance and streamline your processes within the quality, R&D departments and pharmaceutical manufacturing.
Novatek’s knowledgeable consultants offer a full range of services at our headquarters in Montreal (Canada), at our international offices, and onsite at our clients’ facilities globally. Contact tour Novatek representative for more information.
Training & Support
Learning software features does not translate to users knowing how to implement the software. We take a process approach to training. After studying your current process we translate that to our process solutions. This gives you training that is specific to your company for a faster deployment and less work for your users. We provide training both on-site and via online conference services. Novatek will create a training program to meet your needs and speed user adoption.
Novatek’s service and support is unparalleled in the industry. We provide the support that you need every step of the way with global technical assistance that is available 24/7.
